General Overview Rotary International is seeking a Business Process Analyst to serve in our Secretariat Projects division. The position will be responsible for: 1) identifying opportunities to improve existing processes and/or create new processes in order to progress toward established goals and 2) serve as a liaison between all stakeholders in order to implement desired changes – by fostering communications, coordinating efforts and facilitating progress. Education Bachelor’s degree in a related discipline. Knowledge & Skills This position requires the following skills:
• Inquisitive mindset • Strong analytical, organizational and planning skills • Excellent problem solving skills • Excellent verbal and written communication skills. • Ability to interact with all levels within the organization. • High attention to detail. • Ability to multi-task, work efficiently and set priorities under time constraints. • Excellent customer service, negotiating, and team building skills. • Expert facilitation skills. • Solid knowledge of business process fundamentals, assessment and redesign methodology, Business Process Management concepts and practices. • Strong business process modeling and analysis skills. • Ability to analyze and document complex business processes • Knowledge of industry recognized business process improvement methodologies (Six Sigma, Lean, TQM, BPI, etc.). • Project management skills. • Knowledge of organizational and/or business change management principles and methods. Specific Duties 1. Leads business process improvement activities within projects 2. Establish and maintain key performance indicators for the project. 3. Conducts business process analysis and needs assessments in an effort to identify business process improvements. 4. Partners with process owner to understand and define process goals and project success criteria 5. Performs fit-gap analysis to identify gaps and key opportunities 6. Develop roadmap for business and organizational change 7. Helps to capture and trace business issues to current state processes 8. Facilitates the definition of future state processes 9. Participates in process solution design and may contribute to business requirements gathering 10. May model/simulate “what-if” scenarios. 11. Helps implement reengineered processes 12. Assists in defining the tools and methods to measure and track process performance across the business 13. Helps maintain the business process beyond the boundaries of the project timeframe 14. Facilitates workshops and discussions relevant to the role 15. Is able to articulate the features and value of business process management to business partners 16. Keeps current with process skills to ensure value is consistently delivered 17. Provides general process improvement mentoring Prior Experience Experience in a project-oriented environment and a role involving most or all of the following: • Minimum of 8-10 years of related work experience • Minimum of 3-5 years in designing and deploying processes or improving existing processes. • Experience in project management. • Experience using various business process improvement methodologies, including relevant certifications. • Experience managing conflicts, negotiating, and maintaining a degree of adaptability. Budgetary Responsibility May be asked to assist in annual budget activities.
